Since I’m quick to remonstrate when I receive poor customer service, I thought I’d take this opportunity to tell you about the outrageously awesome customer service I received this week from Suzanne Boutte (That’s pronounced “boo-tea”—and yes, she takes alot of ribbing for it) at the East Sunshine Street branch of Liberty Bank here in Springfield, Missouri.

Monthly, I batch a larger stack of deposit tickets than you can hold in two hands and take them to the bank. All of them except one are for deposits into accounts at Liberty. The other single deposit is for an account  at a competitor bank. Nearly every month I mess up and leave my singular deposit bundled with the many deposits to Liberty and mistakenly hand the whole batch to the teller at Liberty. Usually they catch it and tell me before I leave the bank. However, this week I dropped the deposit right at closing time, and once again I’d forgotten to pull out the single deposit to the competitor bank. Realizing what I’d done, I called Suzanne’s voice mail after hours and left her a message telling her of my mistake and asking her to pull the check out and hold it for me at the teller window.

The next morning I got an email from Suzanne. It had a deposit receipt from the competitor bank. Suzanne had caught my errant deposit and drove it to the other bank and made the deposit for me, then sent me the receipt. What a woman! Seth Godin would call her a Linchpin! I just call it great customer service, the kind I always get from Suzanne.

Thank you Suzanne Boutte! Don’t tell Gary and Gary (the CEO and EVP at Liberty), but if you ever decide to make a career change, I hope that you’ll come join our team.